Terms of Service

Last Updated: Nov 2, 2026

These Terms of Service have two parts. Part A is the Client Agreement, which covers coaching and energy balancing sessions. Part B covers use of the www.birchcove.co website. If the two parts conflict on anything to do with sessions, Part A applies.

Part A — Client Agreement

1. About this Agreement

This Client Agreement ("Agreement") is between you ("Client") and Birch Cove, LLC ("Birch Cove," "Coach," "Practitioner," "we," "us," "our"). It applies to all Private Client Health Coaching and Energy Balancing Sessions, packages and programs (the "Program"), whether paid or complimentary. By booking a session or paying an invoice, you confirm that you have read and agree to this Agreement and that you are 18 or older.

This is an interactive process. Your results depend on the time, energy, reflection and commitment you put in. Please sign up only if you are ready to take an active part in your own change and growth.

2. Coaching overview

Coaching and energy sessions are a collaborative, solution-focused process. Their aim is to support your personal and professional growth, self-directed learning, health and wellbeing. Sessions may include direct and sometimes challenging conversations. The Coach facilitates change; acting on that change is your responsibility. Completing any assigned exercises between sessions is an essential part of the process.

3. Objectives

Depending on the Program you choose, sessions may help you to:

Identify a health, wellness, personal or professional goal
Develop your health and wellbeing vision
Identify thoughts, beliefs, values or behaviors that get in the way of your goals, and the assumptions behind them
Use somatic experience to find next steps that suit your needs, desires and timing
Gain new insight into your health and wellbeing
Identify and release trapped emotions, energetic imbalances or limiting beliefs (energy balancing sessions only)

Individual outcomes vary and are not guaranteed (see Section 10).

4. Your responsibilities

Attendance. Attend your scheduled sessions on time.
Honesty and participation. Communicate honestly, be open to feedback, and make the time and energy to take part fully.
Assignments. Complete any exercises before your next session.
Respect. Treat the Coach with courtesy and respect, and follow the guidelines of the Program.
Your health. Take full responsibility for your own health and wellbeing during and after sessions.

5. Prices and payment

Prices may change at any time. The price at the time of booking applies.
Payment is due in full before your session or package begins, by [QuickBooks invoice or online checkout through Squarespace/Stripe]. Prices do not include any applicable taxes or fees.
No refunds. Payments are non-refundable, except where Birch Cove ends this Agreement without cause (Section 9).
Chargebacks. By booking, you agree not to dispute a charge that was made in line with this Agreement.

6. Scheduling

Session times are agreed between you and the Coach. Each session lasts the length set by your package and ends on time.
Package window. Package sessions must be booked and completed within 3 months of the start date. Sessions not used within the window expire.
Holidays and absences. Either of us may take holidays during the Program. The Coach will give advance notice of planned absences. Please tell the Coach as early as you can about holidays that may affect your sessions. A package window is extended by any time the Coach is unavailable, but not by your own absences.

7. Cancellations, rescheduling and no-shows

24 hours' notice or more. You may cancel or reschedule a session up to 24 hours before its start time. The session is credited for you to rebook. A single-session credit must be used within 60 days; a package session must be used within the package window.
Less than 24 hours' notice. A session cancelled or rescheduled less than 24 hours before its start time is forfeited and cannot be rebooked. For packages, it counts as a used session.
No-shows. A missed session is forfeited and cannot be rebooked.
Late arrivals. If you arrive late, the session will run for the remaining time and end as scheduled. Arriving more than 15 minutes late without contacting the Coach counts as a no-show.
Technical problems. If a virtual session is cut short by a problem on Birch Cove's side, the lost time will be rescheduled at no charge.
If Birch Cove cancels. If the Coach needs to cancel or reschedule for any reason, including illness or an emergency, your session will be rescheduled at no charge.
Exceptional circumstances. Birch Cove may, at its sole discretion, waive these terms in a genuine emergency. Waiving them once does not waive them for the future.

8. Communications

Email. By booking, you agree to receive emails about your sessions. Paying clients are also added to Birch Cove's newsletter and can unsubscribe at any time.
Text messages. If you give your mobile number, you agree to receive session reminders and invoice updates by text. Reply STOP to opt out.
Between-session contact. For custom programs and 6-session series, clients may contact Sarah between sessions by email and text for brief questions and check-ins related to their work together. Messages are answered within one business day, Monday to Thursday, excluding holidays and absences. Questions that need more time will be addressed in your next session or in a focused 30-minute session.

9. Ending this Agreement

By you. You may end this Agreement at any time by telling us in writing. No refund is due for sessions already paid for.
By Birch Cove, without cause. We may end this Agreement on 7 days' written notice. Any unused prepaid sessions will be refunded pro rata.
By Birch Cove, for breach. We may end this Agreement immediately, without refund, if you breach it. Examples include misusing our intellectual property, breaking the law, or abusive conduct.
Surviving terms. Terms that by their nature should continue after the Agreement ends, such as confidentiality, intellectual property and limitation of liability, remain in effect.

10. Disclaimers

By taking part in any session or Program, you understand and agree that:

Services are coaching and educational in nature, and you take part voluntarily.
The Coach does not diagnose, treat, or prescribe, and the services are not medical, psychological, nutritional, legal or financial advice.
You remain responsible for your own health and healthcare decisions. This includes consulting your own advisors before making significant medical, dietary, financial or lifestyle changes.
Birch Cove makes no guarantee of any particular outcome, and individual results vary.
Birch Cove has no control over third parties. You are responsible for using sound judgment in applying what you learn.
Supplement exploration. The Coach may share general, educational recommendations about supplements, including products on the Birch Cove Fullscript dispensary platform. These are recommendations to explore and are not prescriptions. Birch Cove does not prescribe supplements or medication. Clients are not obliged to purchase anything. Whether to take a supplement is their decision, and checking it against their own health and medications is their responsibility. Birch Cove may receive compensation for these purchases through the Fullscript platform. Always consult your doctor before beginning a new or changing a supplement regime.

11. Energy-based modalities

The Emotion Code, Body Code and Belief Code are energy-based techniques designed to support the body's natural ability to restore balance. They are complementary approaches, not medical treatments, and are not intended to diagnose, cure or prevent any disease or condition. They do not replace care from a licensed healthcare provider.

Some people notice temporary physical, emotional or mental changes after a session as part of the rebalancing process, sometimes including a short-lived increase in symptoms. Results vary from person to person, and Birch Cove is not liable for any direct or indirect effects of these sessions.

12. Confidentiality

Everything you share in sessions is kept confidential to the extent permitted by law. Confidentiality may be broken without your consent only:

Where there is reasonable suspicion of child abuse, elder abuse, human trafficking or similar harm; or
Where there is a credible and immediate risk of harm to you or someone else.
You agree to keep confidential any Program materials.

13. Privacy of your information

Use. Personal and health information you share is used only to deliver and track your sessions and to run Birch Cove's services. It is not shared with third parties without your consent, except as described in Section 12.
Access. You may ask to see, correct or delete your information at any time by contacting us.
Retention. Your information is stored securely for up to 7 years after your last session and then deleted, unless you ask us to delete it sooner and the law allows.
Birch Cove is a coaching practice, not a healthcare provider, and is not a covered entity under HIPAA.

14. Intellectual property

Birch Cove and its affiliates keep all rights to their content, methods, materials and systems. Nothing in this Agreement transfers any of those rights to you.

15. Legal terms

Independent parties. Nothing in this Agreement creates an agency, partnership or joint venture.
No warranties. All services, materials and platforms are provided "as is," without warranties of any kind.
Limitation of liability. To the fullest extent permitted by law, Birch Cove's total liability is limited to the fees you paid for the services in question. Neither party is liable for indirect, incidental, special, punitive or consequential damages, except in cases of gross negligence or violation of law.
Governing law. This Agreement is governed by the laws of the State of New York. Any dispute will be resolved in the courts of New York County, New York.

Part B — Website Terms of Use

The website www.birchcove.co (the "Website") is operated by Birch Cove, LLC, a New York limited liability company. By using the Website, you agree to these terms. If you do not agree, please do not use the Website.

1. Purchases

Prices are shown on the Website or on the checkout page and do not include taxes or other fees. Payments are processed by third-party providers [Squarespace Payments and Stripe]. Birch Cove does not store your card details and is not responsible for how those providers handle your billing information. You confirm that you have the right to use the payment method you provide. Sessions and packages bought through the Website are governed by Part A, including its cancellation and refund terms.

2. Acceptable use

You agree to use the Website lawfully. You must not:

Impersonate Birch Cove or misrepresent your identity or affiliation
Send spam or other unsolicited promotional material
Copy or scrape Website content, by automated or manual means, without permission
Introduce viruses or other harmful code, attempt unauthorized access, or interfere with the Website's operation, including through denial-of-service attacks
Use the Website in any way that breaks applicable law

3. Accuracy and availability

The Website is provided "as is," without warranties of any kind. Information on it may sometimes be out of date, incomplete or incorrectly priced, and we may correct errors at any time. Content on the Website is general information, not medical advice.

4. Third-party links

The Website may link to sites we do not control. We are not responsible for their content or practices, and a link does not mean we endorse them.

5. Limitation of liability

To the fullest extent permitted by law, Birch Cove is not liable for any damages arising from your use of, or inability to use, the Website. If Birch Cove is found liable, its total liability will not exceed the fees you paid to Birch Cove for the transaction concerned.

6. Intellectual property

If you believe any content infringes your intellectual property, send a written notice titled "Infringement of Intellectual Property Rights – DMCA" to the contact details below. The notice must include:

The physical or electronic signature of the person authorized to act for the rights owner
A description of the work, with its URL or a copy
Your name, email, address and phone number
A statement that you believe in good faith that the use is not authorized by the owner, its agent or the law

Incomplete notices will not be processed. Bad-faith claims may make you liable for damages and costs.

7. Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Any dispute will be resolved in the courts of New York County, New York. Claims may be brought only on an individual basis, not as part of a class or representative action. If any provision is found unenforceable, the rest remain in effect. Not enforcing a provision does not waive it.

8. Changes to these terms

We may update these Terms of Service at any time by posting the new version on the Website with a new "Last updated" date. The version in effect when you book applies to that booking.

Contact

Birch Cove, LLC · 2248 Broadway, #1860, New York, NY 10024 · hello@birchcove.co · +1 201 777 1150